Lead Case Handler – Damp & Mould Complex Cases

Hemel Hempstead, Hertfordshire (Hybrid Working)

Salary £42,976.75 Per Annum Plus Benefits

Permanent, Full Time

37 hours per week (Monday – Friday)

As Lead Case Handler - Damp & Mould Complex Cases, you’ll play a key role in managing and coordinating high-risk and complex housing cases, ensuring residents live in safe, healthy homes.

This is a planner-led supervisory role, you’ll take ownership of case progression, stakeholder coordination, and service delivery, ensuring that every case is managed efficiently and compliantly.

Other Responsibilities:

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Lead the end-to-end coordination and planning of complex damp & mould cases

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Manage and maintain accurate case records, ensuring all actions and updates are logged

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Act as a key point of contact for residents, providing clear and timely communication

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