Lead Build Consultant

WestSpring IT Limited

A mix of Workshop Lead, Senior Workshop Technical Analyst, & Workshop Technical Analyst roles available. This is an excellent opportunity to join our combined Service Desk and Workshop team, playing a vital part in the continued growth of a reputable MSP.

Reporting to the Service Desk Manager, you will work full time in our Workshop – fulfilling build requests, setting up new starters and off‑boarding leavers, following documented processes and ensuring that our clients receive an excellent service at all times.

An important part of this role is to manage the queue of tickets in the Workshop, ensuring that all work is scheduled accurately and efficiently and completed in accordance with SLA’s. Candidate will be self‑motivated, have excellent attention to detail, prioritise work, and adapt to client demands or changing priorities as needed.

We are looking for approachable and enthusiastic...