Become a key player at Ingram Micro as a Senior AWS Support Engineer in a hybrid work model. Address complex AWS issues and mentor your team in a fast-paced environment.
This role is based in Mississauga and allows you to work remotely two days a week. You’ll lead the charge in managing escalated AWS support cases, utilizing your deep technical knowledge. As a senior member of the support team, you'll also drive process improvements and foster knowledge sharing, ensuring high levels of customer satisfaction and operational efficiency.
Key Responsibilities:
• Manage and oversee AWS support case resolution
• Mentor and train frontline support engineers effectively
• Minimize escalations to AWS through internal solutions
• Conduct hands-on troubleshooting for AWS-related issues
• Develop and manage technical documentation and SOPs
Requirements:
• Bachelor’s degree in IT or Computer Science
• Minimum 8 years' experience in technical support
• 4+ years direc...