North America business group seeks to hire Lead Associate Quality Complaints, based in Hyderabad office, the incumbent will play a pivotal role in maintaining and enhancing the quality complaints system. This individual will be responsible for handling and processing complaints to ensure that our products meet regulatory requirements and exceed customer expectations.

Responsibility:

• Analyzing the final investigation received from the respective manufacturing and packaging units to ensure accuracy and completeness
• To assist in appropriately handling the initial receipt of technical complaints and triaging the respective partner
• Handle & Process complaint samples efficiently and accurately
• Assess the CAPA effectiveness and provide recommendations for the manufacturing and packaging sites to ensure that all corrective and preventive actions are effectively preventing the recurrence of identified issu...