What success looks like in this role

• Serve as Field Engineer for Enterprise and High-End Storage (HES) environments, supporting complex infrastructure across the company’s product and service portfolio.
• Perform break/fix diagnostics and repair for enterprise servers, storage platforms, and related infrastructure, ensuring service restoration and SLA compliance.
• Execute installations and implementations of enterprise hardware and storage solutions, including configuration, validation, and post-installation stabilization.
• Provide technical support for critical service events (Sev 1 / priority calls), ensuring rapid troubleshooting, escalation coordination, and service recovery.
• Deliver technical support to strategic enterprise and hyperscale customers, including Unilever, Henkel, Pure Storage, Amazon, BT, Quantum, and Internal Systems, ensuring operational continuity and high service standards.
• Provide on-site and remote su...