Lady in Red

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: United Arab Emirates - Dubai

Reporting To: Operations Manager

Description

The Lady in Red is an iconic symbol of Kempinski and is in essence the Residence Ambassador (or First Lady). As an extended arm of the Residence Manager she welcomes, meets and farewells residents and guests and is responsible for the communication with all residents and guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to residents and guest well-being.

Key Responsibilities

Under the guidance of the Operations Manager assess, evaluates and ensures that long-term and short-term of the goals residence are met.

• Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective s...