At BIIE you will be part of a mission to build translational solutions to improve global child health. We use Benchling as our Electronic Lab Notebook and Laboratory Information Management System (ELN/LIMS) to power our R&D data management. As the institute grows, we are looking for a Lab Informatics Associate to join our Lab Automation and Digitalization team and help ensure our researchers can capture, manage, and find their experimental data with ease. This is a hands-on support role: you will work directly with scientists at the bench, help maintain and improve our Benchling environment, and grow into a trusted resource for the entire institute.

Tasks

• User Support & Ticket Triage: Serve as a first point of contact for Benchling-related questions from scientists. Ensure every request has clear requirements, triage effectively, and delegate and track advanced tickets to the engineering & applications experts.