Role: L2/L3 IT Support Specialist

Location: Remote (Colombia strongly preferred; LATAM-based)

Timezone: Monday – Friday, 9:00 AM – 5:00 PM PST (plus one hour one weekend per month)

Compensation: $1,400–$1,800 USD (depending on experience)

About the Company

Our client is a specialized Managed Service Provider (MSP) based outside of Los Angeles, dedicated to providing high-touch, Peace of Mind IT solutions to professional industries, including legal, dental, and financial firms.

About the Role

This is a high-impact, Right Hand role designed for a seasoned technical professional who enjoys both high-level system maintenance and the organizational discipline of backend administration. You will be the primary engine behind the company’s internal operations, managing ticket requests, automating workflows across the PSA/RMM tools, and ensuring every process is documented with 100% accuracy. ...