Job description

ABOUT THE JOB

• Deep analysis and functional understanding of Sales Systems including DMS, SFA, SAP, MS Power Platform/Automate/Apps, and other internal customized systems.


• Support change requests and enhancements.


• Review functional specifications and change request documents.


• Support and coordinate UAT activities.


• Define acceptance criteria for Sales features.


• Analyze defects and determine root causes.


• Classify and manage issues in ticketing systems (defect, change request, tickets).


• Coordinate with development and solution teams such as PACE, Vxceed, SAP, and NCS, and participate in necessary meetings.