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The Recruitment Company | Ireland, Ireland | Posted June 24, 2026
Position Overview
Your Responsabilities:
Manage all Incidents and service requests within SLALog Incidents and Requests accurately in the PSA Tool (Autotask)Resolve technical problems with software applications or network systemsRecord all actions, updates and time in a clear and concise way in the PSA Tool (Autotask)Ensure call handling/quality, ticket management/quality, resolution of issues meet the required standardsEscalate incidents to higher level when unable to resolveCreate new/update existing Knowledge Articles within documentation platform (ITGlue)Assist with Problem Management activities, supporting a drive to reduce unnecessary/avoidable contacts to the Service DeskAlways consider the experience of the end user and strive to make every contact with the Service Desk a positive experience in as far possibleMust be a self-starter capable of working on one’s own...