L1/L2 SUPPORT ENGINEER

Working Hours: Gold Coast, Australia business hours with staggered support coverage

• Approximate Shift: 11:00 AM – 7:00 PM AEST
• Philippine Time Equivalent: 9:00 AM – 5:00 PM PH Time (may vary slightly during daylight savings periods)

Reports To: Support Lead

About the Role

We are seeking a proactive and customer-focused L1/L2 Support Engineer to join our internal IT support function. This role will serve as the frontline point of contact for technical support across stores and head office operations, helping deliver timely and effective support to non-technical users.

You will play a key role in supporting an in-house IT model, replacing the current managed service provider arrangement. The position requires strong troubleshooting skills, excellent commun...