Job Summary

• The knowledge Management Expert will be in charge of handling all activities related to the sharing and storing of knowledge

Key Responsibilities

• Monitor all project activities, expenditures and progress towards achieving the project output

• Implementing initiatives and lead efforts for project evaluations, analysis and learning

• Collecting, structuring and digitally storing of information, such as customer satisfaction

• Developing and conducting customer satisfaction surveys as well as developing and maintaining low Income Urban Communities (LIUC) service databases

• Efficiently liaising with staff and providing them the necessary guidance and support so that the team data collection and reporting efforts reap positive results

• Oversee capacity building and support for internal knowledge acquisition, management and sharing: ensure relevant communities of practice are developed and st...