Role:- Kinaxis Maestro production support consultant

Location:-Austin. TX( Remote)

Visa:- Any

JD

Key Responsibilities

1. Production Support

AMS Leadership

Own end to end Kinaxis Maestro production support (L2/L3).

Act as single point technical and functional owner for complex Kinaxis issues.

Lead incident, problem, and change management for Maestro environments.

Drive Root Cause Analysis (RCA), corrective actions, and preventive controls for recurring issues.

Manage SLA adherence, backlog ageing, and priority based ticket resolution.

Lead war room / stabilization initiatives during high severity incidents or escalations.

Proactively identify risks related to:

Job failures

Performance degradation

Data inconsistencies

Integration issues

2. Hands on Kinaxis Maestro Responsibilities

Hands on troubleshooting and support for:<...