Job Description

The Key Accounts Specialist will be responsible for overseeing the performance of service providers. This role involves monitoring key performance indicators (KPIs), implementing performance improvement strategies, and fostering strong relationships with service providers to enhance operational efficiency and service quality.

Performance Monitoring and Analysis

• Develop and track KPIs to assess the performance of service providers.
• Analyze performance data to identify trends, issues, and opportunities for improvement.
• Prepare regular performance reports and presentations for internal stakeholders.

KPI Implementation and Management

• Collaborate with service providers to define and agree on performance metrics.
• Implement a KPI and penalty system to ensure accountability and service quality.
• Conduct regular performance reviews and meetings with service providers to...