Job Description

Graylink is a leading technology provider delivering innovative recruitment and talent software solutions to private corporate and public-sector customers and we are growing!

We are looking for a strategic, relationship-driven Senior Account Manager to join our Customer Success team. This is not a sales role. Instead, you will focus on building long-term partnerships, ensuring customer success, and driving value for a portfolio of medium to enterprise-level clients.

Duties And Responsibilities

• Manage a portfolio of medium to enterprise customers, ensuring hands-on oversight and engagement.
• Ensure customers realise full ROI from graylink’s ATS software through proactive support and value alignment.
• Partner with customers to deeply understand their recruitment goals and align tailored solutions to meet their evolving needs.
• Monitor customer health metrics and proactively address risks or signals of pote...