St. Louis, Missouri
Secret
Hybrid schedule
Information Technology

**Overview**

GovCIO is currently hiring for a **Junior User Support Specialist** (Triage Analyst) to support our client’s contract needs for a mission critical U.S. Coast Guard (USCG) program. This position is located in St. Louis, MO and will be a hybrid position.

**Responsibilities**

The Junior User Support Specialist will serve as the initial point of contact for technical support, responsible for rapid ticket classification, basic troubleshooting, and efficient routing. The role requires strong foundational technical skills, quick problem-solving abilities, and a commitment to customer service within strict first-contact resolution timelines. Key responsibilities include:

+ Triage incoming tickets, answer phone calls, and create tickets for customers' technical issues.
+ Resolve technical issues within a 15-minute window or pass them onto a higher-tier team a...