Provide first-line technical support to company's users by assisting with hardware, software, network, and system-related issues, ensuring timely resolution of incidents and service requests, smooth operation of end-user technology, and effective escalation of complex matters to support business continuity and user productivity under the guidance of the Manager - IT Support.
Threshold Qualifications - Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related discipline is preferred.
- Relevant certifications such as CompTIA A+, Microsoft, ITIL Foundation, or similar entry-level technical certifications will be considered an advantage.
- Working knowledge of Windows operating systems, Microsoft 365 applications, standard hardware components, and basic networking concepts is required.
Years & Nature of Experience - A minimum of 1 to 3 years of relevant experience in IT sup...