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Junior Operations Coordinator

Contract Personnel Limited | Norwich, United Kingdom | Posted June 11, 2026

Position Overview

Junior Operations Coordinator
Entry-Level Telecoms Support Role

Contract Personnel are seeking a motivated and customer-focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry-level role is an excellent opportunity for someone starting a career in telecommunications, with full training and ongoing support provided.

Key Responsibilities
Serve as the first point of contact for customers reporting phone, broadband, and Wi-Fi issues

Log and manage customer faults accurately

Provide basic troubleshooting support via phone, email, and service systems

Escalate complex issues to internal teams or suppliers when required

Keep customers updated on fault progress in a professional and timely manner

Support the operations team with service checks, diagnostics, and administrative tasks
Desired Skills & Attribut...

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