About JOB
We are looking for a detail-oriented and proactive

Operations Executive

to join our team. The candidate will be responsible for monitoring transactions, handling client queries, coordinating with internal teams, and ensuring smooth transaction processing and client support.
Key Responsibilities
Monitor, verify, and approve transactions as per company process and compliance requirements
Handle client queries related to transaction status, delays, failed payments, and beneficiary fund receipt issues
Coordinate with internal teams and banking partners for transaction investigations and resolutions
Respond to clients professionally through email and other communication channels
Send regular transaction status updates and follow-up emails to clients
Maintain and update Excel/MIS sheets for all client queries, complaints, transaction issues, and resolutions
Ensure all client issues are tracked, resolved, and properly documented
Escala...