Role Summary

Provide entry-level onsite IT support for end users by following documented procedures and escalation paths. This role focuses on basic troubleshooting, customer assistance, and hands-on support , with training and guidance provided.

Key Responsibilities

User Support

• Provide walk-up and desk-side support for common IT issues
• Assist users with basic questions and requests
• Support new hire and intern onboarding activities
• Deliver friendly, professional customer service
• Escalate issues when troubleshooting steps are exhausted

Hardware & Device Support

• Assist with setup and basic troubleshooting of:
  • Laptops, monitors, keyboards, mice, and peripherals
  • Mobile phones and tablets
• Perform simple break/fix actions:
  • Device swaps
  • Cable replacement
  • Power and connectivity c...