We are seeking a proactive and detail-oriented Junior Key Accounts Management Consultant to support our key accounts in the IT and software applications industry. The role involves managing client relationships, ensuring service delivery in line with SLAs, and handling the administration of contracts and follow-ups. This is an excellent opportunity for individuals with a strong foundation in client services and a passion for delivering exceptional customer experiences

Responsibilities and Duties

• Key Account Liaising:
  
  
  
  • Serve as the primary point of contact for assigned key accounts, maintaining strong and professional relationships.
  
  
  • Communicate regularly with clients to understand their needs, provide updates, and address queries.
  
  
  • Coordinate meetings, follow-ups, and check-ins to ensure client satisfaction and engagement.
  
  
  
  


• Service Delivery Administration:<...