Job Description

If you want to know about the requirements for this role, read on for all the relevant information.

Service Delivery Analyst

UK | Hybrid / Remote

The Opportunity

We’re looking for a detail-oriented and organised Service Delivery Analyst to support the successful delivery and continual improvement of Managed Services operations.

Working closely with senior service leadership, you’ll play a key role in maintaining service lifecycle data, producing client performance reporting, supporting service reviews, and ensuring operational processes and documentation remain accurate and up to date.

This is an excellent opportunity for someone with experience in IT service support or service management who enjoys working with data, reporting, and process improvement, while developing their career within Service Delivery.

Key Responsibilities

Service Reporting & Performance Analysis

• Produce regular service p...