About the Hiring Team

What the Role Entails

1. SaaS Lifecycle Governance

Manage the day-to-day operations and full lifecycle of overseas SaaS applications, including account provisioning, access control, license management, and configuration administration, to ensure platform stability and compliant usage.

2. L2 Technical Support and Vendor Coordination

Handle escalated and complex SaaS-related technical issues from the service desk, serve as the technical point of contact for SaaS vendors, and coordinate troubleshooting and resolution to ensure the availability of critical business systems.

3. Requirement Coordination and Solution Design

Work closely with business teams to understand their needs and pain points, evaluate and recommend suitable SaaS tools or feature solutions, and ensure that technical solutions are aligned with business goals and successfully implemented.

4. Data Governance an...