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RecruitLytics Hires | abu dhabi, United-Arab-Emirates | Posted June 06, 2026
Position Overview
Job Responsibilities - Respond to customer inquiries via phone, email, and chat channels
- Providing accurate information about products and services.
- Troubleshoot technical issues and guide customers through solutions, process orders, returns, and exchanges efficiently.
- Maintain detailed records of customer interactions in CRM systems, elevate complex issues to appropriate departments, and follow up on open cases to ensure resolution.
- Identify opportunities to enhance customer satisfaction, educate customers on product features and best practices.
- Handle complaints with empathy and professionalism
- Meet quality and productivity standards
- Participate in ongoing training and coaching sessions
- Collaborate with team members through virtual platforms.
- Stay updated on product changes and company policies
- Contribute feedback for service improvements, and represent the company brand...