About The Team
Manage and grow a portfolio of long-tail SMB merchants (non-key accounts) to increase activation, transaction volume, GMV/revenue, and participation in platform campaigns and initiatives. You’ll use high-volume outreach plus targeted personal engagement to activate merchants, improve performance, and keep them engaged.

Job Description

• Send mass communications (in-app push, WhatsApp broadcasts, email) to inform merchants about onboarding, promotions, and product updates.
• Conduct targeted follow-ups via phone or personal WhatsApp messages to convert higher-potential merchants and resolve issues.
• Assist merchants with onboarding: guide sign-up, menu setup, and order handling until they are able to take orders independently.
• Monitor merchant activity daily and re-engage merchants with low or no transactions.
• Enroll merchants into relevant campaigns and run standard reactivation sequences.
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