JOB DETAILS

Responsibilities:
Designing training & test modules based on needs.

Maintaining regular correspondence with the vendor to clarify process updates and percolates it to Operations.

Resolving issues pertaining to process knowledge with clients.

Ensuring that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.

Conducting interviews & coordinates with HR for recruiting trainers / trainees

Ensuring 100% adherence on client driven SOP & BEST T&D compliance

Preparing Trainers through TTT/ Platform skills certification

Liaising with Central MIS / Admin dept / HR / Payroll for training resource availability

Coordinating with all stakeholders to ensure New Hire training process runs effectively

Preparing and attend all business / client reviews& work on the action plans to improve business performance

Understandi...