Elevate customer insights as the Manager of Customer Analytics at Jobber. Drive data-informed strategies that shape the service experience for small businesses.
As a critical member of the Analytics & Insights team, you will manage a diverse team of analysts dedicated to supporting post-sales processes. Your focus will be on leveraging data to deepen understanding of customer journeys, enabling informed decision-making across departments. By fostering collaboration and analytical rigor, you will directly influence the strategies that enhance customer success and retention metrics.
Key Responsibilities:
• Manage and mentor a team to deliver analytical insights
• Partner across functions to define customer success metrics
• Conduct detailed analyses of onboarding and customer engagement
• Create decision-support tools for proactive customer management
• Lead initiatives to optimize customer lifetime value
Requirements:
• Proven leadership in analytics roles
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