Description
We are looking for a customer-focused individual to join a manufacturing organization as a Customer Service Representative I. This Long-term Contract position is ideal for someone who communicates clearly, handles inquiries effectively, and supports customers through account, billing, and payment-related questions. The role combines inbound call support, administrative follow-through, and cross-functional coordination to help ensure a smooth customer experience.


Responsibilities:

• Respond to incoming customer calls and messages, providing timely and accurate support for service, account, and billing inquiries.

• Guide customers through payment-related matters, including processing transactions and explaining account balances, payoff details, or related charges.

• Review customer information carefully and document interactions, updates, and submissions in the appropriate systems.

• Work with internal teams and external ...