Our client, a IT Services and Consulting company, is looking for a IVR Technical Lead – Node.js, GCP & Conversational AI for their Cleveland, OH location. Responsibilities:


+ Lead solution architecture and technical design for IVR and voice bot initiatives.

+ Design and develop Node.js / TypeScript microservices aligned to cloud native and low latency voice requirements.

+ Own end to end delivery for complex features, from design through production.

+ Apply agentic AI patterns using Gemini, LangGraph, and LangChain to enhance conversational behavior.

+ Collaborate across the contact center technology ecosystem to support call routing, self service, and agent handoff scenarios.

+ Establish and enforce engineering standards, including code quality, testing, and deployment practices.

+ Perform code reviews and mentor engineers, raising the overall technical bar.

+ Apply SRE principles to ensure observ...