Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in.

Job Description

• Experience in DTMF IVR application development in CVP (Contact Center). Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.
• Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server).
• Experienced in CPV in Java, API Integration, Sharing data between IVR and agent Desktop, Customer Self-Service Solutions.
• Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skill group, CTI Variables, Finesse Agent Desktop), Cyara.

Salary Range - CA$ 90,000 - CA$ 120,000 Per Year

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