ITSM Process Analyst / ITSM Tool Power User

IT Support & Service Desk Charlottetown, Prince Edward Island 10313 May 27, 2026

Role Summary

ITSM Process Analyst / ITSM Tool Power User

Buchanan Technologies • Client-Facing Consulting Role

We are looking for an ITSM Process Analyst / ITSM Tool Power User to support client-facing ITSM process discussions, documentation, training and adoption planning, and implementation support.

This resource should have practical experience working in ITSM operations and using an enterprise ITSM platform such as BMC Helix ITSM, BMC Remedy, ServiceNow, Cherwell, or a similar tool. BMC Helix experience is preferred, but the primary focus is practical ITSM process knowledge and the ability to help clients understand how to use ITSM tools effectively in day‑to‑day operations.

This is not a Helix developer, system administrator, technical architect, or configuration-heavy consultant role. The focus...