Job Description



We are hiring a senior IT Service Management leader with strong, hands-on experience implementing ITIL processes in enterprise environments. This role goes beyond reporting and ticket monitoring. We are looking for someone who has designed, rolled out, and operated ITSM processes, and can lead both service delivery and teams at scale.



You will be responsible for strengthening IT service operations, improving process maturity, and ensuring services are delivered consistently against agreed SLAs and KPIs, while building and managing a high-performing ITSM team.



Key Responsibilities

Lead, mentor, and manage a team of ITSM professionals across Incident, Problem, Change, and Service Delivery functions

Set clear goals, drive performance, and support career development of team members

Lead the implementation and continuous improvement of ITIL processes, including Incident, Problem, Change Enablement, Service Con...