Elevate your tech career with Samsung Electronics Canada as a Specialist in IT Technical Support. Provide exceptional assistance to employees by resolving tier 1 and 2 inquiries while using top-notch customer service skills.
As an IT Technical Support Specialist, you will be the first point of contact for employees needing technical assistance. This full-time role requires you to maintain effective communication and utilize your problem-solving skills to troubleshoot issues in software, hardware, and networking. Your expertise will significantly impact team efficiency and user satisfaction while ensuring compliance and asset management.
Key Responsibilities:
• Answer incoming calls and track tickets in the system
• Troubleshoot end-user issues with various systems
• Provide training to team members for better efficiency
• Collaborate with HR on employee status changes
• Conduct quarterly asset counts for compliance
Requirements:
• Minimum 5 years of related e...