Job Description

• Install, upgrade, support, and troubleshoot Windows, Mac, and any other authorized desktop software/applications
• Install, upgrade, support, and troubleshoot end‑user workspace hardware such as desktops, laptops, printers, mobile devices, video and conferencing equipment, and any other authorized peripheral equipment and devices
• Perform general preventative maintenance tasks on devices and software
• Follow and execute hardware moves provided by subject‑matter experts
• Provide onsite and remote support to customer/OEM SMEs for install, upgrade, support, and troubleshooting of devices in the network and compute environment
• Assist users with any logged IT‑related incidents when called upon
• Provide support including carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalates incidents to other support teams where...