Systems & Support Analyst

Braintree, Essex (with site travel)

Hybrid working

£

REED Technology partnering with a growing organisation looking for a Systems & Support Analyst to support and enhance its IT environment. This hands-on role blends 2nd line support, systems administration, and infrastructure support , ensuring high-quality service delivery while contributing to ongoing improvements and IT projects.

Key Responsibilities

• Provide 2nd line support, managing incidents and service requests through to resolution
• Troubleshoot issues, perform root cause analysis, and implement fixes
• Support Microsoft 365, Windows environments, and endpoint devices
• Assist with system maintenance, patching, upgrades, and monitoring
• Manage users, access, and devices (e.g. Entra ID, Intune)
• Contribute to IT projects, syst...