Service Support Analyst

Work Hours: Monday - Thursday 10:00 PM - 8:30 AM ET

Location: Either Dallas, Austin or PHX- Worker can telecommute

 

Your Opportunity

The Distributed/Server Service Support Analyst is the primary point of contact for technology teams and vendors. The position works in the Information Technology Operations Command Center and participates in the technical administration of server systems, monitoring, acknowledging of enterprise-wide alerts and performing Incident & Change management. This role provides Incident triages, troubleshooting server issues with the use of available knowledge resources and collaboration with Engineers. The role ensures production systems environment operate reliably and efficiently. This is a 24/7/365 mission critical operations and works the hours of 10p – 8:30a ET Monday-Thursday.

 

What you are good at

Operational Responsibilit...