Service Support Analyst
Work Hours: Monday - Thursday : PM - : AM ET

Location: Either Dallas, Austin or PHX- Worker can telecommute


Your Opportunity

The Distributed/Server Service Support Analyst is the primary point of contact for technology teams and vendors. The position works in the Information Technology Operations Command Center and participates in the technical administration of server systems, monitoring, acknowledging of enterprise-wide alerts and performing Incident & Change management. This role provides Incident triages, troubleshooting server issues with the use of available knowledge resources and collaboration with Engineers. The role ensures production systems environment operate reliably and efficiently. This is a // mission critical operations and works the hours of p – :a ET Monday-Thursday.


What you are good at

Operational Responsibility:

Interface on behalf of the IT Operations de...