We are currently looking for an experienced TechOps Level 2 Technician to join an international EMEA support team for a global organization based in Staines, London, UK .
This is an onsite position with an ASAP start , initially for 6 months , with a strong possibility of quarterly extensions .
Responsibilities
- Providing onsite and remote IT support for hardware, software, printers, and end-user devices
- Managing and documenting incidents, requests, and solutions in ServiceNow
- Creating and maintaining internal/external knowledge base articles (Confluence / ServiceNow)
- Ensuring SLA compliance and high-quality user support
- Supporting IT inventory management (hardware/software lifecycle)
- Planning and executing hardware refresh cycles
- Managing vendor relationships and warranty processes
Technology Environment