IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician / Service Desk Analyst

Our client is a global leading high tech company:

• Over 6,500 employees across 20+ offices
• Fast growing
• Cutting edge AR and VR technologies, 3D printing, etc.

They are looking for an IT Support technician to join London, Farringdon office:

Responsibilities

• Right hand man to IT support manager on site and be the escalation point for IT issues
• Troubleshooting mostly Mac OSX plus some Windows OS storage, backups and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, JAMF/Airwatch
• Clearing tickets backlog, analysing issues and following up with end users, escalating technical issues, helping resolve problems and finding root cause within SLA
• Documentations
• Help with IT network configuration, IT project work and IT...