Advance your career in IT as a Support Technician II with HRWC. This role emphasizes resolving user issues and maintaining robust computer systems for optimum performance.
In your IS Support Technician II role at HRWC, you will be responsible for managing escalated user queries while ensuring the efficient performance of network and workstation systems. Proficiency in tools such as Microsoft Suite and a foundation in ITIL will be essential. This opportunity is suited for individuals who are detail-oriented and thrive in collaborative environments.
Key Responsibilities:
• Diagnose and resolve technical issues for users
• Maintain and optimize hardware and software systems
• Evaluate performance trends and document solutions
• Assist with the implementation of new technology projects
• Provide hands-on support for desktop issues
Requirements:
• Completion of Grade 12 and IT diploma
• Two years of practical IT support experience
• CompTIA certifications su...