We are looking for a motivated and customer-focused **IT Support Specialist** to join our growing team in Bulgaria. In this role, you will provide **second-tier remote IT support** to end users, ensuring timely service restoration and effective problem resolution. You will work with a wide range of technologies while collaborating closely with Service Desk and IT Operations teams to deliver an excellent user experience.

This is an opportunity to deepen your technical expertise, contribute to continuous improvement initiatives, and support a dynamic, international environment.

**As an IT Support Specialist, you will:**

+ Diagnose, recreate, and resolve user issues related to operating systems, applications, and network environments.
+ Identify root causes of recurring problems and recommend system modifications to reduce future incidents.
+ Escalate complex or high-impact issues to senior teams or management, providing clear documentation and status ...