Title: IT Support Specialist I

Location: Midtown

Org Unit: Service Desk Level 1

Work Days:

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $33.30 - $37.69

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

**Position Summary**

Under direct supervision, delivers first tier phone support while acting as first point of escalation for client and staff issues. This role monitors and prioritizes the Service Desk phone line, e-mail message queues and automated request queue to ensure that all incidents and requests are resolved according to service level agreements and properly escalated when necessary.

**Job Responsibilities**

+ Resolves technical issues with operating systems, hardware, software and network connectivity. Escalates issues as needed.
+ Answers end-user technology questions and provides general informat...