Job Purpose

The IT Support Specialist is responsible for providing first‑and second‑level technical support to ensure the stability, security, and efficiency of the company’s IT systems and network infrastructure. This role involves troubleshooting hardware, software, and networking issues, maintaining system performance, and ensuring smooth day‑to‑day IT operations. The IT Support Specialist plays a key part in maintaining business continuity through timely issue resolution, proactive system monitoring, and user support.

Responsibilities

• Provide first‑ and second‑level technical support for hardware, software, and networking issues through email, phone, and ticketing system.
• Troubleshoot and resolve problems reported by users, escalating complex issues as needed.
• Monitor and manage network infrastructure (routers, switches, firewalls, wireless access points) and resolve performance issues to minimize downtime.
• Setup, confi...