We are seeking a skilled and customer-focused IT Support / Service Desk Analyst to join our team in Medellín, Colombia. The ideal candidate will have experience providing technical support for desktop systems, laptops, mobile devices, hardware, software, and Microsoft Office products.

This role requires strong troubleshooting skills, excellent communication abilities, and a proactive approach to resolving technical issues in a fast-paced environment.

• Provide first-level and second-level technical support for end users
  
• Troubleshoot and resolve hardware, software, and system-related issues