Duties & Responsibilities

Communicate with management regarding the status of tasks and Month End processes.

Follow procedures and complete all checklists timeously.

Generate and retrieve month-end reports from client’s dispensing systems.

Set up new users' workstations and access.

Fill the gap if managers are off sick or on leave.

Liaise with service providers and manage all IT issues with them until finalized.

Manage company hardware requirements and maintain the asset register.

Procure hardware from suppliers when required.

Manage the phone system and log calls when there are issues.

Maintain IT process documentation.

Create and maintain user accounts on Office 365, Power Apps, and Azure.

Take responsibility for backups and take them offsite.

Create new users on the system and network.

Monitor business WhatsApp line (for when we go live with it).

Administer company WhatsApp ...