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TDCONNEX EASTERN PTE. LTD. | singapore, Singapore | Posted June 17, 2026
Position Overview
Key Responsibilities Helpdesk & End-User Support - Provide first- and second-line support via phone, email, ticketing system, and in person.
- Troubleshoot hardware, software, OS, and network connectivity issues.
- Support Windows, macOS, Linux, and Microsoft 365business applications.
- Escalate complex issues to senior engineers or regional IT teams as needed.
Onboarding & Offboarding - Manage end-to-end IT onboarding — workstation setup, account creation, software provisioning, and system access.
- Handle IT offboarding — revoking access, recovering assets, and disabling accounts across all platforms.
- Coordinate door access card activation/deactivation with HR and building management.
- Conduct IT orientation sessions for all new hires.
Office Infrastructure & AV - Maintain and troubleshoot conference room AV systems (Zoom Ro...