Job Title: Senior IT Support Engineer (Escalations / 2nd–3rd Line)

Location: Nottingham IT MSP

Why Join Us?

• Collaborative Environment: Be part of a close-knit technical team where knowledge sharing and mutual support are part of everyday work.
• Challenging Work: Handle complex technical issues that require real problem-solving, not just quick fixes.
• Room to Grow: Access ongoing learning opportunities and exposure to modern technologies.
• Autonomy & Responsibility: Take full ownership of issues and see them through to resolution.
• Customer Impact: Play a key role in delivering a calm, clear, and high-quality support experience to clients.

Key Role Responsibilities

• Take ownership of advanced technical issues that require escalation beyond first-line support.
• Investigate and resolve problems thoroughly, focusing on ide...