Provide full IT helpdesk support to company's end users, including daily on-site assistance and occasional remote support during assigned shifts.
Monitor the company's ticketing system for SFC, WMS, and manufacturing system issues, and provide support according to established SOPs.
Retrieve and analyze system transaction data using fundamental SQL queries.
Monitor network and server health to ensure stable tester and production environments escalate issues during emergencies with basic TCP/IP knowledge.
Support and troubleshoot production label printing issues involving Zebra and Sharp printers.
Conduct internal IT audits and training sessions to ensure factory IT compliance, following defined procedures and policies.
Coordinate employee onboarding and offboarding processes, including system and access management.
Handle IT asset procurement documentation, installation, configuration, user support, license renewals, account creation and revocation, buddy checks, an...