IT Support Engineer Level 1 PFH Technology Group are looking for an IT Support Engineer Level 1 to join our growing team. Role Overview: As an IT Support Engineer Level 1 you will be the first point of contact for our clients who are experiencing IT issues. You will be troubleshooting, logging tickets, and providing technical support for common hardware and software problems. Location: Little Island, Cork Contract Length: 12 Months Key Responsibilities: Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues Perform basic triage to ensure that the support calls are routed to the correct resolution group Reassign and schedule support calls with the extended field and onsite engineering teams Communicate with customers on a regular basis via phone and email Scheduling service, pre-sales, projects, training and leave for all engineers Take an active part in team conference calls Logging calls (tickets) and keeping records of cu...