Excellent job opportunity for an IT Support Engineer with a dynamic and innovative company provide EPOS, dispensary and 3rd party ordering systems to clients in order to improve busienss model and optimise operations with increased efficiency and speed of delivery for customers. This role is a hybrid work model with office based in Dublin. Key responsibilities Providing product support to customers across Ireland. Liaising staff out in the field to address client product issues or EPOS issues in-store. To cross train into other areas of customer service as required Foster excellent relations with all customers and to all new and existing customers. Log and manage all customer queries through the Magna CRM system (based on Microsoft Dynamics365). Setting up new customers on product EPOS and ordering systems. Assist with data migrations from various dispensary software systems, which may be required outside of typical business hours from time to time. Work activities include: Logging inc...